Resources & Assistance

Community Resources

New Hanover County Public Health Coronavirus Call Center

Residents with questions about the novel coronavirus (COVID-19) can call and speak to a public health nurse and, if needed, be connected with a provider who will then determine if a flu test and/or COVID-19 test is needed.

  • Phone Number: (910) 798-6800
  • Hours of operation: Monday-Friday, 8 a.m.-5 p.m.

The North Carolina Division of Public Health also has a call line at 1-866-462-3821 to address general questions about novel coronavirus (COVID-19) from the public. See frequently asked questions here.

In the event of an emergency, please call 9-1-1.

Grocery and other retail stores are not included in mandatory closures and continue to operate while maintaining guidance of social distancing and increased cleanliness. Food and supplies are available and many establishments are dedicating time to older adults and those with underlying health concerns to shop during quiet times to reduce risk. Residents are encouraged to support local business while adhering to guidance to reduce risk, such as using online services, purchasing gift cards and ordering take out or delivery.

List of restaurants offering takeout and curbside services from Downtown Wilmington Inc.

View the Cape Fear Food Council’s New Hanover County Food Assistance Resource Guide.


Families With School Aged Children

New Hanover County Schools is providing meals for children under 18, available for pick-up at 14 locations. Additionally, a Social Distance Learning website is available for students to continue school work while schools are closed. Information about meal program and online learning is available at NHCS.net.

NHCS Curbside Grab & Go Meals information
Información de NHCS Comidas para recoger

Brigade Boys and Girls Club will provide meal distribution sites for children. Families with children between the ages of 5-18 are eligible to receive two meals (breakfast and lunch) per day per child. The meal distribution sites are open Monday-Saturday from 10 am-2 pm . at two locations in Wilmington; Brigade Boys & Girls Club’s Teen Center located at 2759 Vance Street and at Houston Moore Housing Authority located at 1601 S. 13th Street.

Restaurants in Wilmington offering free meals for children out of school:

Older Adults
The New Hanover County Senior Resource Center is providing drive-thru lunch pickup for older adults. Call 910-798-6420 they day before to reserve a meal for pickup:

Monday through Friday from 11 am to 1 pm at the
Senior Resource Center
2222 S. College Rd., Wilmington

and

Monday through Wednesday from 12 to 12:30 at the
Castle Hayne location
4544 Parmele Rd., Castle Hayne


Food and Nutrition Services
Residents who receive Food and Nutrition Services (Food Stamps) whose certification period ends March 31, 2020, or April 30, 2020, will receive an extension of 6 or 12 months, depending on case requirements. This does not include Supplemental Nutrition Assistance Program recipients.

To apply for Food and Nutrition Services, visit Epass.NC.gov. For questions, contact the New Hanover County Department of Social Services at 910-798-3500.

Parents who provide necessary services to, or care for, members of the community, and regular child care is not available because of COVID-19 closures can call:

1-888-600-1685

Parents can be connected to child care for children ages infant to 12 years old.

North Carolina is waiving some requirements to apply for unemployment benefits for individuals out of work because of measures taken to prevent the impact of COVID-19. Learn more at DES.NC.gov.

The Business Emergency Operations Center (BEOC) is a central point for businesses to reach out in the event they need assistance. The BEOC also serves as a connection between the New Hanover County Emergency Operations Center (EOC) and businesses that might have goods or services needed by the EOC to perform their duties. The BEOC was formed after Hurricane Florence with the hope that no businesses fall through the cracks during any future disasters in our area.

The Wilmington Chamber is serving as the key partner with the county to set up the Business EOC. The dedicated phone number for the BEOC is 910-762-2611. The email address is businesseoc@wilmingtonchamber.org.

Additional Resources for Businesses

There are a number of ways that you can give back to the community and support local COVID-19 response efforts.

Share Cape Fear is a community engagement collaborative that offers simple ways for neighbors, nonprofits and businesses to come together through good to support our local community. The group is powered by our community partners are the New Hanover Disaster Coalition, United Way of the Cape Fear Area, and Cape Fear Collective.

New Hanover Disaster CoalitionAdditional community resources are available to the public through partners at the New Hanover Disaster Coalition.

Recursos adicionales de la comunidad están disponibles para el público a través de nuestros colegas en New Hanover Disaster Coalition.

Health: 1650 Greenfield Street • Wilmington, NC 28401 • Phone 910-798-3500 • Fax 910-798-7834 • Human Services Fax 910-798-7824
Environmental Health: 230 Government Center Drive, Suite 140 • Wilmington, NC 28403 • Phone 910-798-6667 • Fax 910-798-7815