Community Resources

Community Resources

Información en Español aquí

New Hanover County Public Health Coronavirus Call Center

Residents with questions about the novel coronavirus (COVID-19) or those experiencing symptoms consistent with COVID-19 can call and speak to a public health nurse.

Interpreters will be available. Those who meet the criteria will then be referred to the county’s drive-through diagnostic testing site at a designated day and time.  

Diagnostic tests will be provided by the county at no cost to residents. 

  • Phone Number: (910) 798-6800
  • Hours of operation: Monday-Friday, 8 a.m.-5 p.m.

The North Carolina Division of Public Health also has a call line at 1-866-462-3821 to address general questions about novel coronavirus (COVID-19) from the public. See frequently asked questions here.

In the event of an emergency, please call 9-1-1.

Download NCDHHS list of benefits available: English | Spanish

 

COVID-19 Child Care & Housing Assistance

In response to the financial strain that COVID-19 has placed on families and individuals, New Hanover County has allocated $1.3 million in financial support for child care and housing assistance. Our goal is to help our residents in the short-term, so they can get back on their feet in the long-term. Click here for more information and to learn how to apply.

 

Grocery and other retail stores that sell essential goods are not included in mandatory closures and continue to operate while maintaining guidance of social distancing and increased cleanliness. Food and supplies are available  and many establishments are dedicating time to older adults and those with underlying health concerns to shop during quiet times to reduce risk. Residents are encouraged to support local business while adhering to guidance to reduce risk, such as using online services, purchasing gift cards and ordering take out or delivery.

If you need help getting groceries or other essential goods, visit CoronaCommunity.org and request assistance. Volunteers can pick up and deliver purchases or donations for those at high risk of serious illness, or who have other challenges like transportation.

List of restaurants offering takeout and curbside services from Downtown Wilmington Inc.

View the Cape Fear Food Council’s New Hanover County Food Assistance Resource Guide. The guide gives instructions on how to access the locations in the map below. Enter an address in the search bar to zoom in and see which resources are closest to that location. If the map below does not populate with location markers, click this link to open a new browser window with the map.

Families With School-Aged Children

New Hanover County Schools is providing meals for children under 18, available for pick-up at 14 locations. Additionally, a Social Distance Learning website is available for students to continue school work while schools are closed. Information about meal program and online learning is available at NHCS.net.

NHCS Curbside Grab & Go Meals information
Información de NHCS Comidas para recoger

Brigade Boys and Girls Club will provide meal distribution sites for children. Families with children between the ages of 5-18 are eligible to receive two meals (breakfast and lunch) per day per child. The meal distribution sites are open Monday-Saturday from 10 am-2 pm . at two locations in Wilmington; Brigade Boys & Girls Club’s Teen Center located at 2759 Vance Street and at Houston Moore Housing Authority located at 1601 S. 13th Street.

Restaurants in Wilmington offering free meals for children out of school:

Pandemic Electronic Benefits Transfer Program

Families with children who are eligible for free and reduced lunch at school will receive $371 per child in Pandemic Electronic Benefits Transfer (P-EBT) program benefits per child, provided over two installments. Families don’t need to apply for this program. The P-EBT program will help more than 800,000 children in North Carolina who normally receive free and reduced lunch at school.

  • Benefits for families already receiving Food and Nutrition Services (FNS) benefits will be issued mid-May.
  • Eligible families who are not already receiving FNS benefits will receive an EBT card in the mail in mid to late May, as long as their mailing address on file with their school is up to date. These families will first receive a letter from NCDHHS in the mail explaining how to activate and use their card.
  • Families not receiving benefits may contact their local school for enrollment options and eligibility for free or reduced lunch.

P-EBT Frequently Asked Questions (NCDHHS)

Women, Infants and Children (WIC) Nutritional Program
There have been some modifications in how WIC services are provided in response to COVID-19. Those who are currently certified to receive WIC food benefits will see benefits added to your eWIC account on your family issue date without any further action. This will limit personal interactions at the local WIC clinic. Those who are seeking breastfeeding support, any food package change, or need to update certification please contact the WIC team at Health and Human Services at 910-798-3500. Keep your current eWIC card. Your current eWIC card will be used for future months WIC food benefits. New applicants may self-refer by using the online referral form to initiate the certification process.

NC WIC COVID-19 food package waivers were approved until May 31, 2020. If a store is out of the product type/size issued in food benefits, the following items are allowed:

    • Bread – 100% whole wheat or whole grain, any size 16-24 oz.
    • Milk – when issued skim/non-fat or 1%, you can get 2%.
    • Yogurt – when issued skim/non-fat or 1%, you can get whole-fat.

If seeking WIC services for the first time, please visit the MyWIC page to contact your local agency.

Find Meal Sites Near You

Families can text FOODNC to 877-877 to find local meal sites. The service is also available in Spanish by texting COMIDA to 877-877.

Older Adults

The New Hanover County Senior Resource Center is providing drive-thru lunch pickup for older adults. Call 910-798-6420 they day before to reserve a meal for pickup:

Monday through Friday from 11 am to 1 pm at the
Senior Resource Center
2222 S. College Rd., Wilmington

and

Monday through Wednesday from 12 to 12:30 at the
Castle Hayne location
4544 Parmele Rd., Castle Hayne

Food & Nutrition Services

Residents who receive Food and Nutrition Services (Food Stamps) whose certification period ends in May 2020 will receive an extension of 6 or 12 months, depending on case requirements. This does not include Supplemental Nutrition Assistance Program recipients.

Online EBT Card Purchases

Families who receive Food and Nutrition Services and/or SNAP benefits (formerly known as Food Stamps) can now use their Electronic Benefits Transfer (EBT) card for eligible purchases from participating retailers online, allowing individuals to participate in curbside pickup or free delivery options and prevent the spread of COVID-19. Delivery fees cannot be paid for with an EBT card.

To apply for Food and Nutrition Services, visit Epass.NC.gov. For questions, contact the New Hanover County Department of Social Services at 910-798-3500.

COVID-19 Child Care & Housing Assistance

In response to the financial strain that COVID-19 has placed on families and individuals, New Hanover County has allocated $1.3 million in financial support for child care and housing assistance. Our goal is to help our residents in the short-term, so they can get back on their feet in the long-term. Click here for more information and to learn how to apply.


Prevent Child Abuse North Carolina has shared resources for families, parents, and caregivers to promote well-being during COVID-19. The guide below provides helpful information for families needing immediate assistance, coping skills, tips for children with special needs, and expectant parents.

COVID-19 Parent & Caregiver Guide

Parents who provide necessary services to, or care for, members of the community, and regular child care is not available because of COVID-19 closures can call:

1-888-600-1685

Parents can be connected to child care for children ages infant to 12 years old.

North Carolina is waiving some requirements to apply for unemployment benefits for individuals out of work because of measures taken to prevent the impact of COVID-19. Learn more at DES.NC.gov.

The Hope4NC Helpline (1-855-587-3463) connects North Carolinians to additional mental health and resilience supports that help them cope and build resilience during times of crisis. As part of the state’s recent hurricane recovery efforts it served over 4,400 people in the most impacted counties, and now it is being made available to everyone in North Carolina’s 100 counties during the COVID-19 crisis. This initiative is in partnership with all seven of the state’s LME/MCOs [ncdhhs.gov] and REAL Crisis Intervention Inc. in Greenville. Hope4NC is now available 24 hours per day, seven days a week to speak to a live person.

The Hope4Healers Helpline (919-226-2002) is a new initiative in partnership with the North Carolina Psychological Foundation. It provides mental health and resilience supports for health care professionals, emergency medical specialists, first responders, other staff who work in health care settings and their families throughout the state who are experiencing stress from being on the front lines of the state’s COVID-19 response. Hope4Healers is also available 24 hours per day, seven days a week for people to reach out for support; they will be contacted quickly by a licensed mental health professional for follow-up.

 

Organization

Contact

About

Hope4NC Helpline 1-855-587-3463 Additional mental health and resilience supports that help NC residents cope and build resilience.
Hope4Healers Helpline 919-226-2002 New initiative in partnership with the NC Psychological Foundation. Provides mental health and resilience supports for health care professionals, emergency medical specialists, first responders, other staff who work in health care settings and their families.
Optum 866-342-6892 Toll-free 24-hour Emotional Support Help Line for people who may be experiencing anxiety or stress.
National Disaster Distress Helpline 1-800-985-5990 Crisis counseling and emotional support 24 hours a day.
Hopeline 919-231-4525 or 1-877-235-4525 Support available 24 hours a day.
NC Alcohol and Drug Council 1-800-688-4232 or text 919-908-3196 If you or a loved one is struggling with alcohol or drug addiction, support is available 24 hours a day via the hotline. Learn more at www.alcoholdrughelp.org.
National Suicide Prevention Hotline 1-800-273-TALK Offers free and confidential support for people in distress, prevention and crisis resources and best practices for professionals
National Domestic Violence Hotline 1-800-799-7233 Visit NC’s Council for Women & Youth Involvement for a list of domestic violence and sexual assault service providers in your county. Individuals can also call the National Sexual Assault Hotline at 1-800-656-4673.

There are a number of ways that you can give back to the community and support local COVID-19 response efforts.

Share Cape Fear is a community engagement collaborative that offers simple ways for neighbors, nonprofits and businesses to come together through good to support our local community. The group is powered by our community partners are the New Hanover Disaster Coalition, United Way of the Cape Fear Area, and Cape Fear Collective. Visit ShareCapeFear.org to view community organization needs and donate, volunteer or purchase items from wish lists that directly assist those in need.

Volunteer to donate and/or deliver goods and supplies to those in need. Help protect those at higher risk of serious illness by visiting:

CoronaCommunity.org or StayNeighbor.org

 

New Hanover Disaster CoalitionAdditional community resources are available to the public through partners at the New Hanover Disaster Coalition.

Recursos adicionales de la comunidad están disponibles para el público a través de nuestros colegas en New Hanover Disaster Coalition.

Health: 1650 Greenfield Street • Wilmington, NC 28401 • Phone 910-798-3500 • Fax 910-798-7834 • Human Services Fax 910-798-7824
Environmental Health: 230 Government Center Drive, Suite 140 • Wilmington, NC 28403 • Phone 910-798-6667 • Fax 910-798-7815