Use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others.
View a message about face covers from New Hanover County Assistant Health Director Carla Turner, RN, BSN, MSHA in the video below.
Contact tracing is a way to reach out to people who have been near someone who has tested positive for COVID-19. Public Health performs contact tracing for every identified positive case of COVID-19 in New Hanover County. They ask about anyone else that may have recently been near or in close contact with a positive case. Each of these steps allows us to identify potential cases and slow the spread of COVID-19.
Public Health will reach out to people who may have been exposed to COVID-19 and share any information and support they may need to stay at home until the risk of giving the virus to others has passed. Any text messages from Public Health contact tracers will come from the number 45394. Emails will come from the email address NC-ARIAS-NoReply@dhhs.nc.gov. If the Team reaches out with a phone call, “New Hanover County” or “Unknown” will appear on the Caller ID.
Name and other personal information are confidential and will remain private. The COVID-19 Community Team will never ask for anyone’s Social Security Number, bank or credit card numbers, or any other financial information at any time. If you are asked for this information, please hang up and call your local health department to report the incident.