Reduce Risk

Reduce Risk

Información en Español aquí

As businesses reopen and activity increases it’s important to continue to practice protective measures to slow the spread of COVID-19:

  • Comply with state and municipal restrictions and/or recommendations to prevent the spread of COVID-19.
  • Wear Cloth Face Coverings in public settings.
  • Stay home, and if you must leave your home, follow proper physical distancing protocols: don’t gather in groups of more than 10 and stay at least 6 feet away from others.
  • Stay home if you are sick, even if you are an essential worker. And cover your coughs and sneezes.
  • Wash your hands often with soap and water for 20 seconds.
  • Clean and disinfect surfaces that are frequently touched (like your phone, tablet, countertops and daily work surfaces).

Use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others.

View a message about face covers from New Hanover County Assistant Health Director Carla Turner, RN, BSN, MSHA in the video below.

Contact Tracing

Contact tracing is a way to reach out to people who have been near someone who has tested positive for COVID-19. Public Health performs contact tracing for every identified positive case of COVID-19 in New Hanover County. They ask about anyone else that may have recently been near or in close contact with a positive case. Each of these steps allows us to identify potential cases and slow the spread of COVID-19.

Public Health will reach out to people who may have been exposed to COVID-19 and share any information and support they may need to stay at home until the risk of giving the virus to others has passed. Any text messages from Public Health contact tracers will come from the number 45394. Emails will come from the email address If the Team reaches out with a phone call, “New Hanover County” or “Unknown” will appear on the Caller ID.

Name and other personal information are confidential and will remain private. The COVID-19 Community Team will never ask for anyone’s Social Security Number, bank or credit card numbers, or any other financial information at any time. If you are asked for this information, please hang up and call your local health department to report the incident.

View guidance, recommendations and best practices during the reopening process:


CDC Community Guidance

Sanitizing Products

Cleaning vs. Sanitizing
(English + Español)

NHC community flyer
>En Español<

NHC African-American
community flyer

Folleto de la
comunidad latina










Health: 1650 Greenfield Street • Wilmington, NC 28401 • Phone 910-798-3500 • Fax 910-798-7834 • Human Services Fax 910-798-7824
Environmental Health: 230 Government Center Drive, Suite 140 • Wilmington, NC 28403 • Phone 910-798-6667 • Fax 910-798-7815