Residents with questions about COVID-19, those experiencing symptoms consistent with COVID-19, or seeking more information about COVID-19 vaccines can call the Coronavirus Call Center for help and additional resources. Interpreters are available.
The North Carolina Division of Public Health also has a call line at 1-866-462-3821 to address general questions about COVID-19 from the public.
In the event of an emergency, please call 9-1-1.
The Emergency Rental Assistance Program provides economic assistance to eligible households for emergency monthly rental and/or utility assistance for their primary residence.
Requests for rental assistance can be submitted by either eligible households or by landlords on behalf of eligible households. Landlords interested in applying for assistance should not complete this application. Landlords should call 910-798-3650 for assistance.
To apply online, click this link for the New Hanover County Emergency Rental Assistance Program application. After you complete and submit the application, a New Hanover County caseworker will review your application. An account will be created for you in the secure New Hanover County Community Portal, so that you can upload additional supporting documentation. For assistance uploading documents, please review How do I upload documents through the AccessHHS portal?
You can also click the above link, print and fill out the application, and bring it to the New Hanover County Department of Health & Human Services at 1650 Greenfield Street. Or, you can come to Health & Human Services and fill out the application using one of our online kiosks.
For additional questions about this program or the online application, please call or text the Emergency Rental Assistance Program call center at 910-798-3650.
El PROGRAMA DE EMERGENCIA/ASISTENCIA DE ALQUILER ayuda con asistencia económica para los hogares elegibles para los servicios de emergencia por alquiler mensual y para la asistencia de los servicios públicos de la residencia principal. Las solicitudes para la asistencia de alquiler pueden ser entregadas por cualquier persona elegible del hogar o por el propietario a favor de las personas elegibles en el hogar. Los propietarios interesados en solicitar la asistencia no deberían completar esta solicitud. Deben llamar al 910 798 3650 para solicitar la asistencia.
Para aplicar en línea presione en este enlace para la solicitud del EL PROGRAMA DE EMERGENCIA/ASISTENCIA DE ALQUILER DEL CONDADO DE NEW HANOVER. Después que usted completó y entregó la solicitud, un trabajador social del condado de New Hanover revisara su solicitud. Una cuenta será creada para usted en nuestro PORTAL DE COMUNIDAD DEL CONDADO DE NEW HANOVER, donde usted podrá agregar documentación adicional que apoye a su caso.
También puede presionar en el link de arriba, para imprimir y llenar la solicitud, y traerla Al Departamento De Salud Y Servicios Humanos del Condado de New Hanover ubicado en 1650 Greenfield Street. O, usted puede llegar al Departamento de Salud y Servicios Humanos y completar una solicitud usando uno de nuestros quioscos en línea.
Para más preguntas acerca de este programa o de la solicitud en línea, por favor llamar o enviar un texto al Programa De Emergencia/Asistencia De Alquiler al 910 798 3650.
The Pandemic Electronic Benefits Transfer Program (P-EBT) is expanding to include children under 6 in a household that receives Food and Nutrition Services, in addition to school-aged children enrolled in a K-12 school that participates in the National School Lunch Program.
Families don’t need to apply for this program. Families who received Food and Nutrition Services will have the benefit added monthly to their EBT card. Those who are eligible but do not have an EBT card will receive one in the mail. P-EBT assistance can be used for eligible food and nutrition purchases at participating locations.
P-EBT will be provided monthly to eligible children through June 2021. For more information about the P-EBT program visit NCDHHS.gov.
Food Assistance Resource Guide
View the Cape Fear Food Council’s New Hanover County Food Assistance Resource Guide. The guide gives instructions on how to access the locations on the map below. Enter an address in the search bar to zoom in and see which resources are closest to that location. If the map below does not populate with location markers, click this link to open a new browser window with the map.
Women, Infants and Children (WIC) Nutritional Program
There have been some modifications in how WIC services are provided in response to COVID-19. Those who are currently certified to receive WIC food benefits will see benefits added to your eWIC account on your family issue date without any further action. This will limit personal interactions at the local WIC clinic. Those who are seeking breastfeeding support, any food package change, or need to update certification please contact the WIC team at Health and Human Services at 910-798-3500. Keep your current eWIC card. Your current eWIC card will be used for future months WIC food benefits. New applicants may self-refer by using the online referral form to initiate the certification process.
If a store is out of the product type/size issued in food benefits, the following items are allowed:
If seeking WIC services for the first time, please visit the MyWIC page to contact your local agency.
Families can text FOODNC to 877-877 to find local meal sites. The service is also available in Spanish by texting COMIDA to 877-877.
The New Hanover County Senior Resource Center is providing drive-thru lunch pickup for older adults. Call 910-798-6420 the day before to reserve a meal for pickup:
Monday through Friday from 11 am to 1 pm at the
Senior Resource Center
2222 S. College Rd., Wilmington
Monday through Wednesday from 12 to 12:30 at the
Castle Hayne location
4544 Parmele Rd., Castle Hayne
Families who receive Food and Nutrition Services and/or SNAP benefits (formerly known as Food Stamps) can now use their Electronic Benefits Transfer (EBT) card for eligible purchases from participating retailers online, allowing individuals to participate in curbside pickup or free delivery options and prevent the spread of COVID-19. Delivery fees cannot be paid for with an EBT card.
To apply for Food and Nutrition Services, visit Epass.NC.gov. For questions, contact the New Hanover County Department of Social Services at 910-798-3500.
Prevent Child Abuse North Carolina has shared resources for families, parents, and caregivers to promote well-being during COVID-19. The guide below provides helpful information for families needing immediate assistance, coping skills, tips for children with special needs, and expectant parents.
The Hope4NC Helpline (1-855-587-3463) connects North Carolinians to additional mental health and resilience supports that help them cope and build resilience during times of crisis. As part of the state’s recent hurricane recovery efforts it served over 4,400 people in the most impacted counties, and now it is being made available to everyone in North Carolina’s 100 counties during the COVID-19 crisis. This initiative is in partnership with all seven of the state’s LME/MCOs [ncdhhs.gov] and REAL Crisis Intervention Inc. in Greenville. Hope4NC is now available 24 hours per day, seven days a week to speak to a live person.
The Hope4Healers Helpline (919-226-2002) is a new initiative in partnership with the North Carolina Psychological Foundation. It provides mental health and resilience supports for health care professionals, emergency medical specialists, first responders, other staff who work in health care settings and their families throughout the state who are experiencing stress from being on the front lines of the state’s COVID-19 response. Hope4Healers is also available 24 hours per day, seven days a week for people to reach out for support; they will be contacted quickly by a licensed mental health professional for follow-up.
|Hope4NC Helpline||1-855-587-3463||Additional mental health and resilience supports that help NC residents cope and build resilience.|
|Hope4Healers Helpline||919-226-2002||New initiative in partnership with the NC Psychological Foundation. Provides mental health and resilience supports for health care professionals, emergency medical specialists, first responders, other staff who work in health care settings and their families.|
|Optum||866-342-6892||Toll-free 24-hour Emotional Support Help Line for people who may be experiencing anxiety or stress.|
|National Disaster Distress Helpline||1-800-985-5990||Crisis counseling and emotional support 24 hours a day.|
|Hopeline||919-231-4525 or 1-877-235-4525||Support available 24 hours a day.|
|NC Alcohol and Drug Council||1-800-688-4232 or text 919-908-3196||If you or a loved one is struggling with alcohol or drug addiction, support is available 24 hours a day via the hotline. Learn more at www.alcoholdrughelp.org.|
|National Suicide Prevention Hotline||1-800-273-TALK||Offers free and confidential support for people in distress, prevention and crisis resources and best practices for professionals|
|National Domestic Violence Hotline||1-800-799-7233||Visit NC’s Council for Women & Youth Involvement for a list of domestic violence and sexual assault service providers in your county. Individuals can also call the National Sexual Assault Hotline at 1-800-656-4673.|
There are a number of ways that you can give back to the community and support local COVID-19 response efforts.
Share Cape Fear is a community engagement collaborative that offers simple ways for neighbors, nonprofits and businesses to come together through good to support our local community. The group is powered by our community partners are the New Hanover Disaster Coalition, United Way of the Cape Fear Area, and Cape Fear Collective. Visit ShareCapeFear.org to view community organization needs and donate, volunteer or purchase items from wish lists that directly assist those in need.
Additional community resources are available to the public through partners at the New Hanover Disaster Coalition.
Recursos adicionales de la comunidad están disponibles para el público a través de nuestros colegas en New Hanover Disaster Coalition.